Refund policy

Return & Refund Policy
We want you to love your purchase, but if you’re not completely satisfied, you may return your item(s) within 14 days of receiving your order.
Conditions for Returns:
Items must be returned within 14 days from the delivery date.
Items must be unused, unwashed, and in their original condition with all tags attached.
Items that do not meet these conditions will not be accepted.
Return Shipping Fee:
A flat return shipping fee of 70 EGP will be deducted from your refund total.
Refunds:
Once your return is received and inspected, your refund will be processed to your original payment method.
Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Terms and Conditions

Welcome to méli mélo. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by the following terms:

1. General

  • This website is operated by méli mélo.

  • We reserve the right to update, modify, or replace any part of these Terms at our discretion. It is your responsibility to check this page periodically for changes.

2. Orders and Payment

  • All prices are listed in Egyptian Pounds (EGP) unless otherwise stated.

  • We reserve the right to refuse any order placed with us.

  • Full payment must be received before orders are processed and shipped.

3. Shipping

  • Orders are processed within 1-3 business days.

  • Delivery times vary depending on location and shipping method chosen.

  • We are not responsible for delays caused by shipping carriers or customs.

4. Returns & Refunds

  • Returns are accepted within 14 days of delivery.

  • Items must be in original condition, unworn, unwashed, and with all tags attached.

  • A flat return shipping fee of 70 EGP will be deducted from your refund.

  • Refunds are issued once the return is received and inspected. Please allow up to 7 business days for processing.

5. Product Availability

  • We reserve the right to limit the quantities of any product or discontinue any item at any time.

  • Colors and descriptions of products are displayed as accurately as possible, but we cannot guarantee exact representation due to screen variations.

6. Intellectual Property

  • All content on this website including images, designs, logos, and text is the property of méli mélo and may not be reproduced or used without permission.

7. Limitation of Liability

  • We are not liable for any direct, indirect, or incidental damages arising from your use of our website or products.

8. Privacy Policy

  • We respect your privacy and handle your personal data according to our Privacy Policy.

9. Governing Law

  • These terms are governed by the laws of the Arab Republic of Egypt.